FAQ
PRODUCT & QUALITY
How should I care for my garment over time?
Each product includes specific care instructions. We recommend gentle washing or professional cleaning. Proper maintenance preserves structure, color, and softness over time.
Are your garments repairable or do you offer after-sales services?
Yes, for selected items we offer repair services or after-sales assistance. We believe durability is an essential value of true luxury.
Do you offer permanent styles or only seasonal collections?
Alongside seasonal collections, we offer a selection of permanent iconic pieces designed to become lasting elements of a refined wardrobe.
SIZE & FIT
How do I choose the right size?
Fit may vary depending on the model. In the Size Guide available on each product page, you will find detailed measurements.
For personalized assistance, our team is available via email at eshop@mauriziobaldassari.com or via WhatsApp at +39 3443404384.
Can I receive assistance before purchasing?
Yes. We offer dedicated support via email at eshop@mauriziobaldassari.com or WhatsApp at +39 3443404384 to help you make the most informed choice.
SHOPPING EXPERIENCE
Can I book a styling consultation?
At the moment, it is possible to book a Private Showroom Appointment in Milan.
A private experience in the heart of Brera, dedicated to discovering MAURIZIO BALDASSARI collections in an exclusive, appointment-only setting.
An opportunity to receive personalized guidance and explore materials, fit, and sartorial details.
For more information and bookings:
https://mauriziobaldassari.com/private-showroom-appointment
Is Made to Order (MTO) available?
Yes. For selected models, we offer the possibility to request a Made to Order (MTO) service.
If your size is not available, please contact our Customer Service via email at eshop@mauriziobaldassari.com or WhatsApp at +39 3443404384 to request a custom-made piece.
ORDERS & PAYMENT
What payment methods do you accept?
We accept all payment methods managed through Global-e, our merchant of record, ensuring secure transactions protected by advanced encryption.
These include: credit/debit cards, digital wallets, and market-specific local payment methods.
Are duties and taxes included?
Yes. During checkout, any applicable international duties and taxes are calculated and displayed transparently.
Once the order is completed, no additional charges will be required for customs clearance or other fees - the final price is fully inclusive.
Can I modify or cancel my order?
Order modification is not possible.
Cancellation is only allowed if requested promptly before shipment. Once the order has been shipped, it can no longer be canceled.
To check cancellation availability, please contact our Customer Service immediately at:
eshop@mauriziobaldassari.com or via WhatsApp at +39 3443404384.
SHIPPING & DELIVERY
What are the delivery times?
Shipments are handled by selected international express couriers to ensure speed, security, and full traceability.
Italy: 1–3 business days
Europe: 2–4 business days
Non-EU: 3–5 business days
Can I track my shipment?
Yes. You will receive a tracking link as soon as your order has been dispatched.
RETURNS & EXCHANGES
Can I return a product?
Yes, returns are possible. To proceed, we kindly ask you to:
– Submit your return request within a few days of receiving your order via our Returns Portal:
https://web.global-e.com/Returns/Portal/oQU3
– Once approved, you will receive detailed instructions on how to ship the item back. Returns are first processed at our hub in the Netherlands for initial inspection, and then sent to our warehouse in Milan, Italy. Please note that during peak periods, processing times may be longer.
For full details, please refer to our Return Policy on the website.
Is return shipping free?
Return shipping is not always free of charge.
The following options are available:
• Size exchange, subject to stock availability, with more advantageous conditions compared to the standard refund process.
• Conversion of the return into a store credit (discount code), with more advantageous conditions compared to the standard refund process.
• Standard refund request, using our couriers at preferential rates, which are communicated within the Returns Portal at the time of the request.
Our goal is to ensure maximum flexibility and a seamless return experience.
How long does it take to receive a refund?
Once the returned package has been received and inspected by our Quality team in Milan, the refund will be processed using the original payment method, generally within 4–6 business days.
CONTACT
For any further information or assistance, please contact our Customer Service:
Email: eshop@mauriziobaldassari.com
WhatsApp: +39 3443404384
(Service available from Milan, Italy, Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
